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FAQ

Frequently asked questions - mainly for those new to the website and AQMLM

How do I get started?
Why do I need a website account?
Is my personal information safe?
How do I join AQMLM?
What is the membership year?
Can I join AQMLM at any time?
How do I pay for membership and other activities?
How do I manage my password?
What if I forget my password?
What if I forget my username?
What happens if my address and email changes?

How do I get started?
You don't need to do anything to browse the publicly accessible pages.  Just use the tabs and links to move around the site as you would any other

Why do I need a website account?
The main reason is that we need to know your basic contact details and information about your employer and job role, so that we can plan our services for all who access the site and attend our events.  The login process also offers a degree of security to our intellectual property and special content.

Is my personal information safe?
Yes!  The data base is held on secure servers with only the minimum of persons having access.  We promise never to give out personal information on account holders and members to third parties unless we have their explicit permission to do so.  Please see our Data Protection Statement.

How do I join AQMLM?
Create a website account by submitting an application using the instructions on the website account page under the membership tab. When happy that you wish to proceed, click on the Join AQMLM link. Click on the 'add to cart' button and proceed to payment.

What is the membership year?
The membership year runs from October 1st to September 30th.  Subscriptions may be renewed any time from September 1st.  Members who do not renew their subscriptions will lose their member benefits if they do not respond to reminders.

Can I join AQMLM at any time?
Yes, but you pay the same subscription fee irrespective of the time you join.  You therefore benefit most by joining at the start of the membership year.  However, we normally extend membership to include the following year if people join during July to September.

How do I pay for membership and other activities?
We use a PayPal business account as a vehicle for accepting debit and credit card payments from website account holders and full members.  PayPal accounts are not needed; just enter a debit or credit card when purchasing products.   We are prepared to assist individuals and their organisations who wish to pay by bank transfer; please use the contact form to ask for our account details.  We can invoice individuals, but we no longer routinely invoice employing organisations against purchase orders due to long delays in settlement by some organisations.

How do I manage my password?
When you first create an account, you will receive an email with your username and a one-time use password.  You should sign in straight away and then change your password to something easy to remember.  Once you do that, we cannot even see it in your database entry.  It is extremely important to keep your password secure. 

What if I forget my password?
Just enter your username and click on the 'request new password link'.  You will be sent an email with a new one-time link.

What if I forget my username?
Please use the contact form and we will advise you by email.

What happens if my address and email changes?
It is very common for people in the NHS to move around and change email addresses.   It is therefore extremely important that you regularly log in and check/amend all your details under 'My account'.  This is especially crucial for your primary email address, which will be the main way that we will contact you.


If you have a question that isn't answered here, please use the Contact form.  Thank you!

 



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